Package Delivery Time
Charmydecor partners with select manufacturers and courier services to offer you high-quality products at competitive rates. We are committed to fulfilling every order promptly. As soon as your order is placed, a confirmation email containing the order information and delivery timeline will be sent to you. Also, we will contact you via email and SMS to confirm additional order information when needed.
Below are our shipping options which are applied to orders in respect of the product size and shipping location.
U.S. Quick Ship Products
- UPS/FedEx: we will set up UPS/FedEx delivery if the items purchased are eligible for it. Once confirmed that the order will be shipped via this method, the package will be delivered within 6 to 12 calendar days. We will also provide you with a tracking number and an online URL so you can simply track the delivery status.
- Truck Delivery: we will set up a truck delivery if the items purchased are heavy, large, or too delicate. Once confirmed that the order will be shipped via this method, the package will be delivered within 15 to 20 calendar days. We will also provide you with a tracking number and an online URL so you can simply track the delivery status.
International Products Shipping by Air Freight
We make every effort to ship products to our customers as quickly as possible. We will set up air courier delivery if the items purchased are eligible for it. Once confirmed that the order will be shipped via this method, the package will be delivered within 15 to 25 calendar days. We will also provide you with a tracking number and an online URL so you can simply track the delivery status. Meanwhile, you are always welcome to contact us directly to get your order status.
International Products Shipping by Matson Ocean Freight with UPS/FedEx Last-Mile Delivery
Some of our products are heavy and large, thus it is not very economical to use an air courier to ship them from our Shanghai warehouse to your receiving address after quality inspection. To maintain an optimum balance between shipping time and cost for our customers, we mostly use Matson Inc., which is one of the most known and reliable fast American shipping companies. It usually takes 10 - 11 calendar days to ship the item from Shanghai to Los Angeles.
After arrival at the port, the package will undergo customs clearance within 3 - 5 working days typically. Once customs clearance is complete, it will be handed over to UPS/FedEx for last-mile delivery to your address.
Once the item is received by UPS/FedEx, a tracking number will also be generated and shared with you. Once again, our customers can always come to us directly to inquire about their package status.
In summary: Once confirmed that the order will be shipped via this method, the package will be delivered within 30 to 40 calendar days.
International Products Shipping by Matson Ocean Freight with Truck Delivery Last-Mile Delivery
Some of our products are heavy, bulky, and too large to be delivered by UPS/FedEx, thus, we mostly use Matson Inc., with a truck delivery service. It usually takes 10 - 11 calendar days to ship the item from Shanghai to Los Angeles.
After arrival at the port, the package will undergo customs clearance within 3 - 5 working days typically. Once customs clearance is complete, it will be handed over to the truck delivery company for last-mile delivery to your address. Then, the truck company will contact you to schedule a delivery appointment. The tracking ID and URL will be sent to you as soon as the package is in transit to your address. Once again, our customers can always come to us directly to inquire about their package status.
In summary: Once confirmed that the order will be shipped via this method, the package will be delivered within 35 to 45 calendar days.
There are just three factors that could potentially prolong the total delivery time.
- Rescheduled boat arrival date to the port.
- Customs clearance in LA port. The customs will normally pick up some cargo for a routine inspection. If the container of your package is chosen for such inspection, it could prolong the whole customs clearance time which is normally 3 - 5 business days. But we will provide full transparency during the whole process as always.
- The items you order are made-to-order or customized products. Since we are constantly sourcing the latest designs from selected manufacturers, there are chances that the items you like are made to order. Neither we nor the manufacturers have a current stock of those items. This will normally require 5 - 20 days of production time, we will let you know the status within 24 hours once your order is placed. You are welcome to get in touch with us to inquire about any product availability before you place an order. Be rest assured that your money is always safe with us.
Besides the normal return & refund policy we promised, if your order is a customized or made-to-order product, we will always get your consent on the order process information, production days, total delivery timeline, and policy before we proceed with the order processing.
Other Ocean Freight Option
While the Matson Ocean shipping is the fastest solution, there are occasions when we can use a regular ocean freight solution such as Evergreen, CMA CGM, ZIM shipping companies, and so on. These ocean freight options will reduce our customers' shipping costs. For more details, please feel free to contact us to discuss any specific shipping preference for your orders.
Get In Touch
When placing your orders with us at Charmydecor, be sure to provide the right contact phone number, email address, and a well-detailed delivery address so our team can contact you when necessary.
We provide full transparency about our order delivery, and we will continuously update you on your order status via email weekly. You can always contact us via any of our messaging channels if you have further questions or concerns about your order, we'll be pleased to assist you in any way we can. All inquiries will be replied to within 12 hours typically (sometimes, there may be further delay in responses due to several inquiries in the queue).
- Customer support email: support@charmydecor.com
- WhatsApp Business Account: +1 (617) 820-6639
Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you to update the delivery information, also, this may cause delays in delivering your order.
Change of Delivery Address
Once the product is shipped out from our warehouse, an additional fee will be charged if you want to change your delivery address, this is because FedEx/UPS charges sellers for a change of address. We do not charge an additional fee from our customers except the one required by FedEx/UPS for the address changing fee. Please be aware that as a receiver, you have the privilege to contact FedEx/UPS to request a change of delivery address with no additional fee. As a result, if you want to change your order delivery address after the order is shipped out, we may need your assistance to contact FedEx/UPS/USPS from your side. We fully understand the inconvenience it might cause when our customers try to contact the delivery companies so we will do our best to provide the best assistance we can.
Shipping Fee Calculation
We offer free shipping on all orders to the U.S. We're also able to provide service and deliver items to the UK, Canada, France, Germany, Spain, Australia, Poland, and many other countries which may attract a shipping fee depending on the size of the product or shipping address. For an estimate on the shipping fee, please contact our customer support team. We will find the delivery method that has the best balance between the delivery time and shipping cost available in the market.
We will contact our customer to complete the additional shipping charges before we proceed with the shipment.
Order Cancellation
We at Charmydecor understand that customers may want to cancel their order with us for some reason. Therefore, we maintain a customer-friendly cancellation/return/refund policy.
To ensure that we serve you well throughout your shopping journey with us, the following terms apply:
U.S. Quick Ship Products:
Kindly note that some of our products are marked as quick ship; therefore, are processed and scheduled for shipping almost immediately after your order is received. As a result, order cancellation for products marked as quick ships is within 24 hours.
Order Cancellation for other products:
1. Order cancellation within 48 hours of placing an order does not attract any charge or fee. You get a 100% refund of your paid sum, no questions asked. Send us your order cancellation request via any of the following channels.
- The online chat tool on our website.
- Customer support email: support@charmydecor.com
- WhatsApp Business Account: +1 (617) 820-6639
2. Order Cancellations & Refund requests made 48 hours after placing an order but before scheduled for shipping with an already registered estimated time of departure (ETD) would attract a 5% restocking fee. Please be aware that we will always try our best to provide our customers with a good shipping and return experience.
3. Order Cancellations & Refund requests after the international air freight starts or the cargo has been loaded into the ocean freight container are generally not valid anymore because of the complexity of disrupting the package delivery while it is already shipped out and in transit. Although we understand that such a need may arise; therefore, canceling of order while it's in the middle of international freight will attract a 15% Restocking Fee & an additional Logistics Diversion Fee as charged by the international Logistics company.
4. Customized or Made-to-order product: Besides the normal return & refund policy we promised, if your order is a customized or made-to-order product, we will always get your consent on the production days, delivery timeline, and policy before we proceed with the order processing. Please be aware that you cannot cancel your order for a customized or made-to-order product once production is ongoing. However, if you insist on a refund during the early days of the production period, a 35% restocking fee will be charged, while only a 65% refund will be processed.
Note that once production is almost complete or completed, you can no longer cancel your order. You are still protected by the 30-day money-back guarantees stated in our Returns & Refund Policy.
We appreciate your understanding.
Refund & Return - https://charmydecor.com/policies/refund-policy
If you have any other questions or concerns, you can always reach out to us on any of our messaging channels, and we’ll be happy to help you in any way we can.
- Customer support email: support@charmydecor.com
- WhatsApp Business Account: +1 (617) 820-6639
Best Regards,
Charmydecor Team